BJ Live Privacy Policy — Your Data Is Completely Secure With Us

1Introduction

BJ Live is an online gaming and Sports Betting platform built for users in Bangladesh. We understand how valuable your personal information is. This Privacy Policy clearly explains what data we collect, why we collect it, and how it is kept secure.

By using the BJ Live website or app, you agree to this Privacy Policy. Please take a moment to read it carefully. We've written it in plain language — there's nothing hidden behind lengthy legal jargon.

If you have any questions, feel free to reach out to our support team directly. We respond in Bengali.

2What Types of Information We Collect

BJ Live collects two types of information — what you provide directly, and what our system records automatically.

2.1 Information You Provide

• Identity Information: Full name, date of birth, and gender.
• Contact Information: Email address, mobile number.
• Address Information: Residential address (for KYC verification).
• Identity Documents: National ID card or passport details.
• Payment Information: Bank account or mobile banking number.

2.2 Automatically Collected Information

• Device Information: Device type, operating system, and browser.
• IP address: To determine your approximate location.
• Usage Patterns: Games played, session duration.
• Transaction History: Records of deposits and withdrawals.
• Cookies & tracking: To improve website performance.

3How Information Is Collected

BJ Live receives your information through the following:

• Directly from you — At the time of registration, when updating your profile, or when communicating with our support team.
• Via automated technology — Cookies and log file data are collected during website visits.
• From Third Parties — From identity verification agencies for KYC, or transaction confirmations from payment providers.
• From Public Sources — Publicly available information used where necessary for fraud prevention.

4Purpose of Using Your Information

BJ Live uses your information only for defined purposes. It is never used for anything beyond those.

4.1 Core Service Delivery

• Creating and managing your account.
• Processing deposits, withdrawals, and transactions.
• Personalizing your gaming experience.
• Providing customer support.

4.2 Security & Compliance

• Completing identity verification and the KYC process.
• Preventing fraud and money laundering.
• Detecting multiple accounts.
• Ensuring age verification.

4.3 Improvement & Analytics

• Improving the BJ Live platform.
• Resolving technical issues.
• Planning new features.

4.4 Communication

• Sending important updates and security notifications.
• Sending promotional offers (with your consent).
• Sending transaction confirmation messages.

5Information Sharing & Disclosure

BJ Live does not sell your data. However, limited information may be shared in certain specific circumstances:

5.1 Service Provider Partners

BJ Live works with a number of trusted technology partners — such as payment gateways, KYC verification agencies, and cloud service providers. Only the necessary information is shared with them, and they are contractually required to uphold our privacy standards.

5.2 Legal Obligations

Information may be disclosed due to a court order, government investigation, or legal directive. In such cases, BJ Live provides only the minimum information required.

5.3 Business Changes

If BJ Live ever merges with or is acquired by another company, users will be notified in advance and the same privacy protections will remain in place.

6Cookies & Tracking Technologies

BJ Live's website and app use cookies and similar technologies to enhance your browsing experience.

6.1 Types of Cookies We Use

• Essential cookies: Required to maintain your login session — the platform cannot function without it.
• Performance Cookies: For analyzing page load speed and errors.
• Functionality Cookies: To remember your language preference and layout settings.
• Analytics Cookies: To understand which pages are used most frequently.

6.2 How to Disable Cookies

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7Data Retention Period

BJ Live does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Account information: For as long as your account is active, then 5 years.
• Transaction Records: 5–7 years as required by legal obligations.
• KYC documents: 5 years after account closure.
• Support Conversations: 3 years.
• Marketing Preferences: Until consent is withdrawn.

8Our Security Measures

BJ Live follows the highest industry standards to protect your data. Let's go through them one by one:

Please keep in mind — no system on the internet is 100% impenetrable. We encourage you to stay vigilant: use a strong password and report anything suspicious immediately.

9Your Rights

As a registered member of BJ Live, you have several rights over your own data. We respect these rights and respond as promptly as possible.

To exercise any of these rights, please contact our support team. We typically respond within 30 days. Note that certain data may not be deletable due to legal obligations.

10Children's & Minors' Privacy

No one under 18 is permitted to register on BJ Live. We do not knowingly collect data from minors.

If we learn that a minor has created an account, we will immediately close that account and delete all associated data.

11Privacy Policy Changes

BJ Live may update this Privacy Policy as needed. We want you to always be aware of the latest version.

If significant changes occur, we will notify you through the following means:

• The "Last Updated" date at the top of this page will be changed accordingly.
• Notifications will be sent to your registered email address.
• Push notifications will be sent via the app.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy.

12Privacy-Related Contact

For any questions or complaints regarding our Privacy Policy, please contact us:

We take all privacy-related requests seriously and aim to respond as quickly as possible — typically within 7 business days.