BJ Live FAQ — All your questions answered, right here

Yes, creating an account on bj live is completely free — no registration fee or hidden charges. Click Here Register for free.

No. Under bj live's policy, each individual may hold only one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited.

BJ Live is strictly for users aged 18 and above. Any account found to belong to a minor will be terminated immediately.

First, wait 30 seconds, then use the "Resend" option. Check your network connection. If the problem persists, contact us via live chat — we'll assist you right away.

You can update your email and certain details from Profile Settings. However, changing your name or mobile number requires KYC verification and assistance from our support team.

KYC (Know Your Customer) is an identity verification process. Before your first large withdrawal, you will need to submit a photo of your National ID or passport. This is to keep your account secure.

Yes. If you'd like to delete your account, contact support via Live Chat or email. Make sure to withdraw any remaining balance before deletion.

The minimum deposit is typically BDT 200. The maximum limit varies by payment method and account level. VIP members can deposit larger amounts.

BJ Live does not charge any additional fees on deposits. However, bKash or Nagad may apply their own transaction fees, which will be shown in your mobile banking app.

BKash and Nagad deposits typically appear in your account within 1–5 minutes. Bank transfers may take 1–3 business days. If there's a delay, contact us via live chat with your transaction ID.

Deposits cannot be directly refunded. However, you can withdraw any available balance. Balances mixed with bonuses cannot be withdrawn until wagering requirements are fulfilled.

First, wait 10–15 minutes. If the deposit still hasn't appeared, copy the transaction ID from bKash/Nagad and send it to us via live chat. Issues are typically resolved within 30 minutes.

Per BJ Live policy, it is recommended to use a payment method registered in the account holder's name. Third-party payments may require additional documentation for verification.

The minimum withdrawal is typically BDT 500. The maximum limit varies by account level. Contact Live Chat for more details.

A withdrawal may be delayed if KYC is incomplete, wagering requirements have not been met, or a verification process is ongoing. Contact live chat and we'll explain the reason.

BJ Live generally does not charge any fees for withdrawals. However, the payment gateway may apply its own fees. For more details, Deposit Page See.

To withdraw bonus funds, you must first meet the wagering requirement. For example, a bonus of BDT 100 with a 10x wagering requirement means you need to place BDT 1,000 in bets before withdrawing.

Regular members can make a set number of withdrawals per day. VIP members enjoy higher limits. Visit the VIP page or contact support for more details.

A wagering requirement means you must place a certain amount in bets before you can withdraw a bonus. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to wager a total of BDT 10,000.

BJ Live offers daily and weekly cashback promotions. A portion of your losses is returned as cashback, which is typically credited directly to your account balance.

Share your referral code or link with a friend. When they register and make their first deposit, you will receive a referral bonus of up to BDT 500.

Bonus validity varies by type. Generally, the wagering requirement for a welcome bonus must be completed within 30 days of receiving it. Any unused bonus may be cancelled after the expiry date.

VIP members enjoy exclusive deposit bonuses, higher cashback rates, birthday bonuses, and a dedicated personal account manager. For more details, VIP Page See.

Yes, you can cancel a bonus by contacting support. Please note that any winnings earned from the bonus will also be forfeited upon cancellation.

RTP (Return to Player) is the percentage of total wagered money that is paid back to players over time. For example, a 96% RTP means that, on average, BDT 96 is returned for every BDT 100 wagered. BJ Live games have an RTP ranging from 94% to 98%.

BJ Live lets you bet on 30+ sports including cricket, football, tennis, badminton, and basketball. With live betting, you can place bets even while a match is in progress. Learn more On the Sports page See.

Many slot games offer a demo mode where you can practice without using real money. Demo mode is not available for Live Casino or Sports Betting.

All games on BJ Live are powered by RNG (Random Number Generator) technology, which ensures every outcome is completely random. They are regularly audited by independent third-party auditors.

Yes, all bj live games run on mobile browsers and the app. Full functionality is available on both Android and iOS. Learn more App page See.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. If you run into any issues, contact us via live chat.

Instantly: 1) Change your password. 2) Notify us via Live Chat — your account will be temporarily locked. 3) A full investigation will be conducted after verification. Never share your login details with anyone.

No, never. No BJ Live staff member will ever ask for your password or OTP via phone, SMS, or email. If you receive such a request, it is a scam — please report it to our support team immediately.

Log in to your account and go to Profile Settings → Responsible Gaming to set deposit limits, time limits, and self-exclusion. Learn more on the Responsible Play page available.